Over the past year, we have taken several significant steps toward implementing modern IT support for our transport and logistics operations. The new system is gradually replacing our previous, outdated platform, which can no longer be supported. While we transitioned central customer billing to the new system in July, we also successfully processed international billing within the new SAP TM system for the first time in October.
The new IT infrastructure enables process optimization and redesign, while delivering a higher level of automation for billing processes. It provides us with better data visibility and faster analytics. With the implementation of SAP TM, we have digitized the entire sales process chain—from initial offers and contracts to final invoicing. This rollout marks a major milestone in our company’s digital transformation.
Implementing SAP TM was no easy task, as there are no off-the-shelf solutions on the market specifically designed for billing processes in rail freight transport. Consequently, the project was not merely a technological challenge; it was, above all, the result of the expertise, dedication, and exceptional collaboration of the employees at SŽ-Tovorni promet. Their deep understanding of railway operations helped shape solutions that will, in the long term, enhance operational efficiency, process automation, and the quality of data used for decision-making.
